TrueFire Help & Support
Home
Submit a request
Check your existing requests
Search Help & Support
/
Frequently Asked Questions
Overview
|
Recent
Administrative
(6)
»
How do I change my password or username?
How do I update my email address?
How do I cancel my account?
Technical
(11)
»
How do I install Power Tab on a Windows PC?
Why do I need cookies enabled?
How do I work with Power Tab on a Mac?
Orders
(13)
»
When will my order ship?
How do Student Discounts work?
What is TrueFire Cash?
Course Downloads
(14)
»
How do I download and save the course file?
What do I do after I download the course's file (.zip)?
How do I unzip the course download file?
iPad, iPhone & Other Mobile Devices
(10)
»
How do I open Power Tab (.ptb) files on a Mac?
How come I can't hear anything with TrueFire's iPad app?
I upgraded to OS X Lion and the downloaded course videos won't play anymore?
Student Plans & Memberships
(4)
»
Can I use a gift certificate to sign up for a student plan?
How do I upgrade my student plan?
What are the different student levels and what do they offer?
Guitar Sherpa
(13)
»
What export settings should I use in iMovie?
What are the webcam settings I should use when uploading video files?
Why is the video upload process taking a long time?
TrueFire Forums
(4)
»
TrueFire forums are not fully functional
Where are the TrueFire forums?
Where can I find additional help for the forums?
Frequently Asked Questions
You ask, we answer.
