TrueFire Help & Support
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Overview
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Recent
Known Issues & Announcements
(2)
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Mac OS Lion Video Player Issues
iPad Volume Issues
iPad Support
(1)
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How do I stream the videos on my iPad app?
Working with Lessons
(1)
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Accessing Power Tab and Charts
Frequently Asked Questions
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Administrative
(6)
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How do I change my password or username?
How do I update my email address?
How do I cancel my account?
Technical
(11)
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How do I install Power Tab on a Windows PC?
Why do I need cookies enabled?
How do I work with Power Tab on a Mac?
Orders
(13)
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When will my order ship?
How do Student Discounts work?
What is TrueFire Cash?
Course Downloads
(14)
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How do I download and save the course file?
What do I do after I download the course's file (.zip)?
How do I unzip the course download file?
iPad, iPhone & Other Mobile Devices
(10)
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How do I open Power Tab (.ptb) files on a Mac?
How come I can't hear anything with TrueFire's iPad app?
I upgraded to OS X Lion and the downloaded course videos won't play anymore?
Student Plans & Memberships
(4)
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Can I use a gift certificate to sign up for a student plan?
How do I upgrade my student plan?
What are the different student levels and what do they offer?
Guitar Sherpa
(13)
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What export settings should I use in iMovie?
What are the webcam settings I should use when uploading video files?
Why is the video upload process taking a long time?
TrueFire Forums
(4)
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TrueFire forums are not fully functional
Where are the TrueFire forums?
Where can I find additional help for the forums?
Useful How-To Information
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General
(2)
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Privacy Policy
How TrueFire works
Course Downloads
(5)
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How to Register/Redeem Instant Download Cards?
How to unzip a course download
Helpful tips for downloading courses
Course Player Guides
(3)
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Working with the 16:9 player
Working with the 4:3 player
Working with the Tommy Emmanuel player
Student Plans
(2)
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All about Student Discounts
How to choose a Student Plan that is right for you
Working with Macs
(1)
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How to open Power Tab on a Mac
