TrueFire HelpDesk
Home
Submit a request
Check your existing requests
How Can We Help?
Overview
|
Recent
TrueFire Announcements
(3)
»
How TrueFire works
All About TrueFire's Video Players
Trouble with your Video Player? Try the Linux Video Player
Useful How-To Information
»
How to Order TrueFire Courses
(2)
»
3 Ways to Learn from TrueFire
What course formats are available?
8-Week Workshops
(6)
»
What is a Workshop?
Can I enroll in a Workshop at anytime?
How do I pick a Workshop?
Online Classrooms
(18)
»
Video Tutorial for Online Classrooms
What do I get as an Online Classroom (Sherpa) student?
How do I find the right Online Instructor?
Course Player Guides
(5)
»
Working with Player 3.0 (black) Widescreen
Working with Player 2.0 (silver) Widescreen
Working with Player 1.0 (standard 4:3)
Working with the Software Disc
(3)
»
Playing your Software Disc (Windows)
Playing your Software Disc (Mac)
What's a DATA-DVD (software disc)?
Course Downloads
(10)
»
How to download a purchased TrueFire course
Helpful tips for downloading courses
Where is the download on my computer?
Working with Windows (PC)
(4)
»
How do I install Power Tab on a Windows PC?
Trouble Unzipping Course using Vista
Powertab and Windows 7 64bit
Working with Macs
(8)
»
Getting Warned: "Mac Player is damaged and to trash it" - Mountain Lion
Will the downloaded courses work on a Mac also?
How to open Power Tab (.ptb files) on a Mac/Linux
Standard DVD Learning Tools
(3)
»
What if my pin code for DVD Learning Tools is not working?
How do I download standard DVD Learning Tools?
NOTE: Standard DVD vs Software Disk/Download
iPad, iPhone & Other Mobile Devices
(8)
»
How do I view TrueFireTV videos on my iPad/iPhone?
Can I download courses to my iPad?
Do you have any Andriod apps?
Download Card Redemption PIN/CODE
(3)
»
How to Redeem and use my Download Card
Why is my instant download card not working?
Why is my optional Backbeat book redemption code not working?
Frequently Asked Questions
»
General
(4)
»
What is TrueFire?
How do I find content?
What's the scoop on copyrights?
Administrative
(6)
»
How do I change my password or username?
How do I update my email address?
How do I cancel my account?
Student Plans & Memberships
(5)
»
How to choose a Student Plan that is right for you
How do Student Discounts work?
How do I upgrade my student plan?
Technical
(4)
»
Why do I need cookies enabled?
What are the system requirements for TrueFire stuff?
Why are the chart and ptab buttons grayed out in the player window?
Orders
(16)
»
Easter Sale - How it Works
Shipping Policies & Order Tracking
How do I buy TrueFire content?
Shipping Questions
(4)
»
Where's my tracking number?
Where is my order?
What is FedEx SmartPost
TrueFire Forums
(3)
»
Where are the TrueFire forums?
Where can I find additional help for the forums?
Help! I forgot my password to the forums
Course Updates
(9)
»
The Efficient Guitarist - New Video Player
Stage Brave Interactive E-Book
Beginner Jazz - Midfiles
