Shipping Policies & Order Tracking

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All orders are shipped within 48 hours except for special promotions and new course launches (not including weekends and holidays).

We ship by USPS First Class for all US orders and USPS International for international orders.

Shipping Costs
For US shipments we charge $4.95 for most single course orders and then a $1.50 for each course.
For Canada shipments we charge $9.95 for most single course orders and then a $1.50 for each course.
For International shipments we charge $12.95 for most single course orders and then a $1.50 for each course.

CANADIAN ORDERS - There is a possibility of delayed shipments to Canada beginning on July 2, 2016 as a result of a service disruption caused by an ongoing labour dispute at Canada Post. The disruption will affect all shipments to, within, and from Canada that are handled by Canada Post. This includes shipments into Canada from other national carriers like USPS and Royal Mail.

Domestic and International Tracking
You will receive an email with a tracking number (domestic only) once the item has shipped.  International orders are sent USPS International are not trackable. Canadian orders typically take 7-10 business days once shipped. Overseas orders typically take 3-4 weeks to deliver once shipped.

You can track your order inside your TrueFire's Account > Order History once the item has shipped.

**Lost Packages: If you have not received your package in 30 days since its ship date, we will immediately re-ship. Please let us know via support ticket. 

Expedited Shipping
If you want expedited shipping you must call to arrange your order and shipping preferences: 800-222-3366 or 727-898-8866.

Special Promotions and New Course Launches
If you are ordering during a large holiday sale or during the launch of a new course, it can take up to 7 days to ship out due to the high volume of orders.

We promise to ship out your order as quickly as we can. If you have any issues with your order, please let us know.

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