Your 100% satisfaction with TrueFire’s educational offerings is our #1 concern and we’ll jump through hoops of fire to keep you happy, smiling and extremely well educated. If you're dissatisfied with any item, simply contact us within 14 days of delivery for an exchange, credit, or refund of its purchase price. We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we've decided to simplify it further: Guaranteed. Period.