Desktop App/In the Jam no longer open after Adobe Air update


Adobe made an update to the Adobe Air program. This update requires the Desktop App and/or In the Jam app to be uninstalled and reinstalled to regain full functionality.

If the player does not open, you need to uninstall and re-install to fix. Please follow the standard uninstall procedure for your computer.

To re-install go to

If you are experiencing the following crash error, you need to upgrade to Adobe DC to resolve PLUS PDF Charts should now embed under the video screen.
[ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="PDFError" errorID=3204]

Upgrade to Adobe Reader DC:

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